About the Opportunity

The Ground Operations Controller position is a full-time, shift-based role with competitive benefits. The airline values teamwork, reliability, and a practical approach to customer service.

You’ll work within the Operations Control Centre, helping oversee day-to-day management of flight disruptions and supporting ground staff and passengers alike.

The job requires candidates who can manage pressure well, think on their feet, and keep passenger satisfaction at the forefront.

There is a strong emphasis on delivering clear communication both internally and externally during operational events.

The working environment is hands-on, with close collaboration among all parties ensuring smooth operations at all times.

Key Responsibilities

Your main duties will focus on disruption management, becoming a vital escalation point for operational and customer issues.

This includes coordinating closely with ground handlers and operations teams to create recovery plans for irregular operations and unexpected situations.

You’ll also provide up-to-date information to frontline staff, call centres, and customers, maintaining clarity during all operational events.

The role covers escalation for any customer-facing concerns and involves enforcing operational procedures and policies consistently.

Collaboration with colleagues across departments is at the core, ensuring the best solutions possible for all involved parties.

Advantages of This Position

A major pro is the emphasis on teamwork, making it an attractive prospect for those who enjoy a collaborative professional environment.

The role offers real daily impact, as your efforts directly support both passenger satisfaction and operational effectiveness.

Potential Drawbacks

The role involves early starts and rotating shifts, which can challenge work-life balance, especially for those with strict personal schedules.

Handling live disruptions can be stressful, so the job suits individuals comfortable under pressure and able to make quick decisions when necessary.

Final Verdict

This is a rewarding role for steady professionals eager to help passengers and collaborate with varied teams. It’s well-suited to those looking for meaning and daily variety.